What account and dashboard errors mean and how to recover.
Find the code shown in the dashboard to learn what happened and what to try next.
This browser is already signed in.
Open the dashboard, or sign out before creating a different account.
Guest sign-in is off on this server.
Sign in with your email and password. Guest sign-in only works on a local server started with PCIFIC_DEMO=1.
This local database has no guest account.
Create my account with demo@example.com, confirm it with the code printed in the server log, approve it, then press Continue as guest again.
The email field is empty.
Enter the email address you use for PCIFIC. Contact support if you cannot find it.
The email field is not a complete email address.
Enter the full address, such as name@company.com.
A profile field is too long, or the shop website is not a complete web address.
Shorten the named field, or enter a full shop website address starting with https.
The password field is empty.
Enter your password. If you forgot it, choose Forgot password to set a new one.
The email or password is not correct.
Check both and try again, or choose Forgot password.
This email address has not been confirmed.
Enter the new code sent to the email address to finish signing up.
Emailed codes are not enabled as a second check for this account.
Use another offered second check or a backup code.
This account needs a second check as well as its password.
Use your authenticator app, passkey or backup code. An emailed code can also be used if enabled.
Password confirmation is paused after five wrong passwords.
Choose an emailed code in the confirmation dialog. If emailed codes are off, sign out and use an emailed sign-in code or reset your password.
The sign-in session has ended or is missing.
Sign in again, then repeat the change.
The password is too short, too easy to guess, based on your email or found in a known leak.
Choose a longer phrase of unrelated words that you do not use elsewhere.
The password exceeds the allowed length.
Shorten the password to the limit shown in the message.
PCIFIC could not queue the code email.
Try again in a minute.
The email delivery token is missing or invalid.
Request a new code from the sign-in or password-reset form.
The code was entered incorrectly five times and no longer works.
Ask for a new code and enter the one in the newest email.
No code is waiting for this email, or it has expired. Codes last ten minutes.
Ask for a new code and enter it within ten minutes.
The code entered is not correct.
Check the newest email, or use the code currently showing in your authenticator app, and try again.
Your account has not joined a business yet.
Open API keys and enter your business name first.
Your account already belongs to a business.
Reload the API keys page to see the business and its keys.
PCIFIC is deleting this account, so it cannot be signed in to.
If you did not ask for this, contact PCIFIC support at support@pcific.co.uk at once.
Your business name was not saved because PCIFIC could not reach its business records.
Send the name again in a moment. You keep your place as its owner.
The saved answer to an API key creation request could not be opened.
Retry with the same safe-retry key. If it still fails, contact PCIFIC support before creating another key.
Your account can no longer create keys for this business.
Reload the API keys page. Ask the business owner to check your membership and role, or contact support.
The invitation role is not valid.
Choose Member or Admin for the invitation.
This invitation has already been accepted.
Remove the person from the team on the Business page instead.
The invitation was sent to a different email address.
Use the address on the invitation, or ask for a new invitation to this address.
Your account is already part of a business.
Leave your current business on the Business page, then open the invitation again.
You need a second check before accepting this invitation.
Set up a second check in Settings, then return to the invitation.
The owner's seat cannot be changed or removed.
Contact PCIFIC support if the business should pass to someone else.
You selected your own seat.
Use Leave next to your name to leave the business.
PCIFIC cannot read the key saved for your own AI model. Nothing was sent to a model.
Contact PCIFIC support to enter the provider key again.
Your business has no own-key model connected.
Contact PCIFIC support to connect your model first.
Only PCIFIC staff can change your business's own AI model.
Contact PCIFIC support with the change you want.
Your account setup is already finished.
Open the dashboard to change your settings.
No passkey request is waiting in this browser. Requests last five minutes and work once.
Press the passkey button again and use your passkey when the browser asks.
The passkey was not accepted.
Try a passkey saved for this account on this website. If you have none here, use your password and another second check.
This account has no passkeys.
Use another second check, or add a passkey in Settings after signing in.
This passkey is already saved.
Use a different device or password manager to add another passkey.
This change needs a recent check that it is you.
Complete the confirmation dialog, then repeat the change.
The new email address could not be used.
Choose another address and request a new code, or contact PCIFIC support.
The email change session has ended.
Sign in again and start the email change from Settings.
The email address was not changed because its security notice could not be queued.
Try Change my email again with the same confirmation code. If it expires, request a new code.
This is the only second check on your account, so it cannot be removed.
Set up another way first, then remove this one.
No authenticator setup is waiting to be confirmed.
Start authenticator setup, add the key to your app, then enter its code.
Authenticator setup was restarted in another tab.
Scan the newest QR code and enter its code.
Your account has no authenticator app to remove.
Reload Settings to see your available second checks.
The on field is missing when changing emailed codes.
Choose whether to turn emailed codes on or off in Settings.
A different website started this change, so it was refused. Nothing was changed.
Make the change from the PCIFIC dashboard. If you did, reload the page and try again.
This sign-in expired, ran out of tries, or was not started in this browser.
Start again with your email and password.
Your account did not pass PCIFIC's review, so this part of the dashboard is closed.
Contact PCIFIC support if you would like another review.
Your account is waiting for PCIFIC's review, so this part of the dashboard is locked.
Wait for the approval email. You can still change your own settings.
The page number in the Sessions address is not a non-negative whole number.
Reload Settings and use Show more active devices.
The selected session is the device you are using now.
Use Sign out to sign out of this device.
This key connection has ended, so its claim cannot be released.
Manage a collected key on the API keys page, or start a new connection.
Your data download could not be prepared.
Try the download again. If it keeps failing, contact PCIFIC support with the time.
Only a business owner or admin can download the business data.
Ask an owner or admin to download it. You can download your own data in Settings.
The feedback could not be read.
Select a feedback category and enter your message, then send it again.
The kind of feedback is missing.
Choose whether it is something broken, an idea, a question or something else.
The dashboard feedback limit of five messages in one hour was reached.
Wait until an hour after your first message, then send the rest.
This feedback message was already sent.
There is no need to send it again. PCIFIC will reply by email.
The release update policy is not recognised.
Choose latest, patches or pinned on the Releases page.
Only a critical release notice needs a choice to stay.
No action is needed for this information notice.
The key's creator is now a member, and members cannot change settings, listing fields, documents or webhooks.
Ask an owner or admin to make the change or create a suitable key.
Only a business owner or admin can make this change.
Ask an owner or admin to make it or make you an admin.
Only the business owner can make this change.
Ask the business owner to make it.
That person is already in the business.
Check the People list and change their role there if needed.
The business already has 25 pending invitations.
Accept or withdraw a pending invitation, or wait for one to expire.
The business has sent 50 invitations in the past 24 hours.
Wait for the time shown before sending another invitation.
The business has sent 20 invitations in the past hour.
Wait for the time shown before sending another invitation.
This email address has received three invitations in the past 24 hours.
Wait for the time shown before inviting this address again.
Your role changed while the invitation was being sent, so it was not sent.
Reload the Business page and ask the owner to invite the person if needed.
The invitation was withdrawn, expired or already accepted.
Ask the person who invited you for a new invitation.
The person already has the selected role.
Choose a different role, or leave it as it is.
The person who set up the business cannot leave it.
Contact PCIFIC support if the business should close or pass to someone else.
A setup field or step is not valid.
Follow the message for the named field and submit the step again.
The browser's passkey answer could not be read.
Try again. If it keeps failing, use another browser or second check.
The passkey name is empty or too long.
Give it a short name for the device or password manager, such as Work laptop.
The account already has the maximum number of passkeys.
Remove a passkey you no longer use in Settings, then add the new one.
An authenticator app cannot be set up for this account.
Use a passkey or emailed codes instead, or contact PCIFIC support.
The selected method is not an available second check for this account.
Choose one of the methods offered in the message.
A new password is required after PCIFIC confirmed the email address.
Choose Forgot password, enter the emailed code, set a new password and sign in again.
PCIFIC suspended the account, so it cannot be used to sign in.
Contact PCIFIC support to discuss the reason shown.
A date is invalid, or the From date is after the To date.
Enter dates as year-month-day and choose a From date on or before To.
The selected member is not a valid person's id.
Choose the person from the Member list, or leave it on Everyone.
The selected security event outcome is not recognised.
Choose succeeded or failed, or leave it out to see both.
This key connection is no longer waiting for a key.
Ask your coding agent to start the connection again.
The feedback message is too short.
Add more detail, following the minimum length shown.
The feedback message is too long.
Shorten it to the limit shown.
The release selection and retirement notice could not be saved.
Try again in a moment. If it keeps failing, contact PCIFIC support.
The selected tool release has retired and cannot be chosen.
Choose a supported release on the Versions page.
The tool already uses the selected release.
Choose another release or change the update policy instead.
Only a release newer than the one in use can be skipped.
Skip a release before moving to it. To leave the current release, choose another one.
The notice names a different release from the one you use.
No action is needed for this notice.
The selected release or its version is not valid for this action.
Follow the message and choose a supported release on the Versions page.
The release and its emails were not saved because an administrator's email could not be queued.
Try publishing again in a minute. Nobody was emailed.
There have been too many attempts in a short time.
Wait for the time shown, then try again.
This tool uses your True ZDR agreement, so its privacy setting cannot be changed here.
Contact PCIFIC to change the agreement.
True ZDR is arranged with PCIFIC under a signed agreement and cannot be chosen here.
Contact PCIFIC to set up True ZDR, or choose another privacy setting.
The business has no signed True ZDR contract on file.
Contact PCIFIC to arrange the contract before moving the tool.
One or more tools still use the True ZDR agreement.
Contact PCIFIC before removing the agreement.
The privacy change was saved, but it could not be added to the privacy history.
Reload the Privacy page to check the change is there. Contact PCIFIC support if the history must show it.
Customer-held logs have not been set up for this business.
Set up customer-held logs on the Privacy page, save the master code, then choose this setting again.
The business has reached its limit of support codes in use.
Revoke a support code you no longer need on the Privacy page, then create this one.
The support code is wrong, expired or revoked.
Check the code or create a new one on the Privacy page.
PCIFIC staff access to the business's logs is switched off, so support codes cannot open them.
Enable support access in Settings before giving PCIFIC a support code.
The live tool demo is switched off at the moment.
Contact PCIFIC support for a walkthrough.
The live demo is running as many times as it can at once.
Try again in a moment.
The live demo has reached today's limit.
Try again tomorrow or contact PCIFIC support for a walkthrough.
The demo could not read a field sent by the page.
Reload the page and try again.
The box for the item to list is empty.
Type what you are selling, then start the demo.
The listing title and description are both empty.
Paste the title or description first.
The question field is empty.
Type a question about the listing first.
The question is longer than the demo accepts.
Ask it in fewer words.
The listing was stopped before it finished.
Start again with New listing.
The demo took too long to finish.
Try again in a moment.
The demo could not finish the listing or review.
Follow the next step shown in the error and try again.